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Debt collection utilities: the importance of tracking registered mail

Utility debt collection: the importance of tracking registered mail in compliance with ARERA regulations

Managing and recovering debts in the utilities sector, is a complex challenge today as customer insolvency has become a common problem for all companies in the industry.

This activity requires considerable effort, specific skills, and the use of platforms that can improve performance, reduce manual labor, and prevent errors becoming increasingly in a strategic asset.


1.How debt collection is done: risks and opportunities

  1. The major risks
  2. The opportunities

3. Why is it important to have dynamic tracking of registered letters?

4. Conclusion

How debt collection is done: risks and opportunities

In recent years, the utility sector has been affected by market difficulties. To deal with these issues effectively, accounts receivable management has become a key activity, as it is an important part of companies’ financial management.

Unpaid invoices pose a negative impact and risk to the company, which must equip itself with adequate resources and tools to minimize debt collection time and manage disputes and claims.

Utilities are adopting several strategies, including the very reorganization of credit management, internal resources with the use of debt collection platforms such as CreditSuite.

The major risks

Some of the most significant critical issues that arise and slow down the debt collection process include:

  • Moroseness
  • Credit switch
  • Data Integration
  • Communication management
  • Tracking of registered A/R mail

The opportunities

Despite the fact that credit management is a crucial factor in business success and can generate numerous financial benefits, many people have yet to realize its importance, and traditional management systems regard it only as an accounting element rather than as a fundamental process for sustainability and profitability.

Unfortunately, controlling the dynamics related to credit management is often considered a secondary issue and is only addressed when collection problems occur.

By automating the processes of monitoring-solicitation-detachment and managing the activation of out-of-court debt collection and judicial, enterprises can  “govern” credit as strategic business process.

Why is it important to have dynamic tracking of registered letters?

To ensure an efficient and effective recovery process, it is essential to adopt modern tools such as dynamic tracking of registered letters to meet ARERA regulations on time.

CreditSuite offers an advanced system for keeping track of communications sent to debtors. This innovative technology makes it possible to monitor the route of registered letters in real time, providing detailed information on their delivery status and receipt by recipients.

There are several key reasons that highlight the advantages of this solution:

  1. Timeliness in action: with dynamic tracking, companies can get immediate updates on the delivery status of registered letters sent to debtors. This real-time information enables prompt action in case a letter is not delivered or is rejected. Prompt action is crucial to avoid delays in debt collection and to take legal action.
  2. Increased transparency: provides greater transparency in the debt collection process. Companies can access detailed reports showing when and where a registered letter was delivered or if there was a failed delivery attempt. This data enables companies to obtain tangible evidence to support any legal claims or future negotiations with debtors.
  3. Cost reduction: can help reduce costs associated with credit recovery. With the visibility provided by letter tracking, companies can avoid unnecessary expenses associated with repeated delivery attempts or sending replacement letters. In addition, the operational efficiency resulting from a dynamic tracking system can reduce the overall administrative costs associated with debt collection.


Dynamic tracking of registered mail is a key solution for debt collection companies. It offers timeliness of action, greater transparency, reduced costs, and a better customer experience. Companies that adopt this technology will be able to take immediate action on credit recovery, improving their operational efficiency and achieving more positive results in the credit recovery process.