CAD, Public Administration in the time of apps and smartphones

The state, regions and local self-governments shall ensure the availability, management, access, transmission, preservation and usability of information in digital mode and shall organize and act for this purpose by using information and communication technologies in the most appropriate manner and in the manner most suitable for the satisfaction of users’ interests.”

The proposal intended to change the lives of citizens and their relationship with the public administration has become law and reality.

In the Official Gazette No. 9 of January 12, in fact, it is possible to find the new Legislative Decree on the Code ofDigital Administration (CAD) signed by Minister Madia, mentioned above the first point.

Amassive overhaul of regulation in the age of social and smartphones, occurring at a time in history when the citizen is increasingly an Internet user and in fervent anticipation of simplified searches. Compared with the previous Code, which was established in 2005, the current Code is responsive to the digital change that has taken place in recent years.

Untangling the procedures of public systems is often complex. Citizens are increasingly demanding and are waiting for the right bureaucratic streamlining-inspired by the same simplicity routinely found in Apps-so that they are no longer forced to understand and endure old mechanisms, deadlines, and registered letters.

Digital citizenship, which could come into effect by 2019, is the linchpin of the reform that aims to equip citizens with the tools and knowledge they need to move into an increasingly dematerialized dimension. Among the new features introduced is the streamlining of the systems of operation of CAD itself, through upgrades to the new, more advanced digital systems, thus making the system’s transitions smoother.

Another novelty concerns the digital domicile, a real official online address to be used by all public administrations to communicate with citizens-becoming the only address that can be used-with significant savings in terms of postage and postal communications.

It will represent a real leap into the future for the citizen, who will no longer have to worry about tax and fee deadlines or any other issues related to dealing with the public administration. Despite various administrative and economic difficulties, it is clear that PAs aim to align with the target citizenry. It is certainly an important innovation for the community, aimed at making the exchange of information and documentation “friendly.”

Just as we are accustomed to receiving notifications from apps, in the same way we will receive all PA-related alerts in a fully customized interactive space : a real “smart” box within everyone’s reach!