The digital delays that most penalize the Italian citizen

Italy is lagging behind on digital, yes, but not on all fronts. This is according to data reported by the European Commission. The areas on which we are lagging furthest behind are digitization of PA and citizens, while we have made excellent progress on digitization of businesses and broadband infrastructure. Above all, it is complicated to change in PA, where digital requires new ways of working, in the back office, before it is possible to offer public services on digital channels.

Basically, there is that in institutions many services are not digital. There is no obligation in this regard, for municipalities for example, to make their services digital. The work of the three-year plan, however, takes away the Pa’s alibis, forcing the system to invest in a specific direction. But that’s not all, because according to a survey 60 percent of Italians are not satisfied with PA digital services. He wants automated services. Minimize contact with the administration.

Pa already have a lot of data about us, they don’t in theory really need to ask us every time, for example in the tax return or DURC. They are asking for them because they still fail to make good use of the data internally, to circulate it among PAs. AgID and Piacentini are also working on this front with the interoperability model of the three-year plan.

In summary, to improve the situation of digital PA, three things are needed:

  • Accelerate the processes of digitization of public services. Italians tell us they are tired of going to counters
  • Simplify service interfaces, pursuing the simplification and design initiatives initiated by the Digital Transformation Team
  • Make some services disappear precisely, automating them as much as possible by leveraging the interoperability of public information systems

This post is also available in: Italian